If your top-up is not reflected, it could mean either:
- Our system is processing your payment
- Our system could not process your payment
For a complete overview of the top-up process, please refer to this article to understand how our system processes your top up transfers.
If our system cannot process your payment, you would have already received an email from our finance team. Kindly check your inbox or spam folder for emails from our finance team.
You may also contact us via help@paydocker.com, and our team will get back to you within one business day.