Help PayDocker

If you run a hotel or accommodation, you can consider yourself a property partner with PayDocker. This article will cover the basic must-dos when starting with PayDocker. Our property partner dashb...

If you are an online travel agency or run a booking platform, you can consider yourself as a demand partner with PayDocker. This article will cover the basic must-dos when starting with PayDocker a...

If your top-up is not reflected, it could mean either:  Our system is processing your payment Our system could not process your payment For a complete overview of the top-up process, please refer...

Multiple factors can cause errors in the withdrawal process on our platform. Here are some of the common issues and how you can resolve them: Unable to key in the withdraw amount Issue: Unable to...

In special circumstances, we may request temporary access to your account to troubleshoot on your account. When such situations arises, you will be contacted by the PayDocker support team requestin...

For properties to join PayDocker officially, they will have to go through the process of redeeming their property account on our platform. To initiate the process of redeeming their PayDocker accou...

If you are trying to gain access to your account for the first time, or you wish to change your password, you can do so with these simple steps.  1. Open the respective pages For property accounts...

This automation would allow you to accept new connections and changes to existing connections. Depending if you are a property or a travel agency, you will see different terms.  For property acco...

As an enhancement to the safety of your transactions, you can create a temporary, unique 16-digit code for token exchange with your supplier. This article will cover: How to create unique authori...

The security of payment accounts is crucial to protect customers from fraud, unauthorized transactions, and identity theft. It ensures the safety of your personal and financial information, as well...