It can be frustrating to encounter difficulties in importing CSV files, particularly when uploading multiple Partners simultaneously. That's why our PayDocker system is designed to help you quickly identify any issues with your CSV file.
Your imports will be sorted into one of these three categories:
- Completed - Your imports have been successfully completed
- Importing - Our system received your import file, and it is still processing
- Needs attention - There is an issue with your import file
How to configure
1. To identify the issues, click into the row.
2. The dropdown will indicate the number of rows that require changes (1). Then, proceed to click Download Report (2), an error report will be downloaded in xlsx format.
3. The error report consists of two sheets.
- Sheet 1: Highlights the errors with red borders, pinpointing their exact locations.
- Sheet 2 provides detailed information about the errors, including descriptions and which rows and fields are affected.
Now that you've identified the errors, make the necessary updates to your CSV file according to the error report.
4. Once you've saved the file in CSV format, return to the CSV imports page (1), click Import updated CSV (2)
2. In the popup window, select Browse to upload the updated file.
Ensure you save the edited file under a different name, or the system won't recognize it as an uploaded change.
3. After selecting the file and ensuring it meets all the criteria (1) outlined in the popup, click on Import CSV (2).
4. Once all the errors have been successfully edited, the Completed sign will be displayed.