Help PayDocker
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Recent activity by Help PayDocker-
Receiving and accepting Smart Contracts from your Buyers [Accommodation]
Smart Contracts establish a binding agreement between you and your buyer, governing the way you transact with another user on PayDocker.As a property partner, you will receive Smart Contracts from ...
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View and collect your purchased objects [Accommodation]
Objects are unique image representations of a service, powered by blockchain technology. The supplier will send an invoice to their buyer in exchange for payment. Once they have been exchanged (the...
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Setting up notifications for your account [Non-Accommodation]
What you can do hereWhether you have multiple teams managing different platform functions or prefer fewer email notifications, this article will walk you through customizing your notification setti...
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Payout destination and management [Non-Accommodation]
What you can do herePayout destination is your bank account. Currently, you can only add one bank account per currency.If you're having trouble adding a payout destination, it might mean that curre...
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Creating new profiles for your team [Accommodation]
You can create unique login credentials for each team member and assign different permissions to their accounts. This allows easy and secure access to your company's PayDocker account. How to acces...
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I received a redemption email, but it doesn't include a code. How should I proceed?
If you have received a redemption email but you have not received a code from your partner that has received a code, not to worry. You can simply retrieve this information from your invite link, as...
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I am a hotel/property and I have just received a password reset email. What is this?
Firstly, welcome to PayDocker! We are so glad to have you onboard :) To streamline the payment collection process, PayDocker will handle the collection of booking payments. As a result, we have cre...
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Dispute your Tokens [Non-Accommodation]
When there's an error or unauthorized activity related to a Token payment, you can choose to submit a dispute. Once a dispute is received, your partner will receive a dispute notifications and they...
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Getting Started as a Property Partner
If you run a hotel or accommodation, you can consider yourself a property partner with PayDocker. This article will cover the basic must-dos when starting with PayDocker. Our property partner dashb...
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My top up is not reflected in my balance
If your top-up is not reflected, it could mean either: Our system is processing your payment Our system could not process your payment For a complete overview of the top-up process, please refer...