How to configure
If you need to make payments to another business on our platform, you must have a sufficient balance in each relevant currency. This involves injecting funds, which can be done through a local offline transfer or an international wire transfer.
❗️Important: Any and all charges related to the top-up will be borne by you. We strongly recommend using a domestic bank transfer as it is the most cost-effective method.
This function is only available for Property accounts on FULL access.
Important to note:
Each currency available in PayDocker has its own specific bank details that you can use for a domestic transfer (from your local bank) or an international transfer: PayDocker Bank Details.
Once we have received the funds, we will process this payment within 24-48 hours, based on the information you sent along with this transfer. To expedite this process, please ensure these steps are in place:
- Include your PayDocker ID in your transfer notes
- To see your PayDocker ID, refer to the top left corner of your dashboard
For this screenshot, the PayDocker ID is HTL1481.1
- To see your PayDocker ID, refer to the top left corner of your dashboard
- Use only your business bank account to make the transfer
If we cannot identify your transfer details, we might request additional supporting documents, which could delay the top-up process. After your top-up is verified, the funds will be credited to your account.
How to configure
1. Navigate to the individual property dashboard via the search bar
2. Click on Balance, then Top-ups
You will see the details of your top-up payment in your dashboard. Payments that have been successfully processed will have the status as credited.
3. To retrieve your payment receipt, go to Reporting, then Accounting
Then look for transactions labeled Top up and click on the Eye icon
4. Select Download PDF to retrieve your payment receipt in PDF format. You can also choose to share via email by clicking the Share button.
If you do not see your top-ups, please feel free to reach out to us at help@paydocker.com so we can address this issue as soon as possible.