In this article, we'll be able to explain how to withdraw your available balance into your company's bank account.
The withdrawal process typically involves you submitting a withdrawal request to us, after which we will process it and send the funds to your designated payout destination. Each withdrawal will take up to 7 working days to process.
A nominal fee will be applied per withdrawal request. All payout fees will be displayed in the withdrawal request for your consideration.
Do note that no payout can happen unless you have already uploaded your bank details. Click here to find out how to do so.
There are 3 ways that you can submit a withdrawal request:
- Manual withdrawal
- Smart Payout
- Payout automation
How to configure
1. Access this page by clicking Balances (1), then Withdrawal (2) in the left panel.
2. On the Withdrawal page, click Withdraw.
3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).
Overview Page
1. Access this page by clicking Balances (1), then Overview (2) in the left panel.
2. On the Overview page, click Withdraw.
3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).
Activities Page
1. Access this page by clicking Balances (1), then Activities (2) in the left panel.
2. On the Activities page, click Withdraw.
3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).
Smart payouts
In this article, we will be going through the following points
Accessing Smart Payouts
1. To reach the payout page, first go to settings (1), then press Automation (2)
2. Then, Payout (3) and select Smart Payouts (4)
How to configure Smart Payouts
1. After selecting Smart Payout (4) you can edit the settings under Manage Smart Payout Settings (6)
Smart Payout for Tokens and Objects
You can also set your Smart Payouts specifically for your Tokens and Objects
Tokens
Object
- Select your desired currency (A).
- You can configure for either Booking (B) or Service (C).
- Option (F) is the choice that will be made if the payout threshold is not met. You can choose when to process the token balance. The options include:
- If the free payout threshold is not met, process the available token balance
- If the free payout threshold is not met, don't process
-
The transfer reference (I) is how to identify the transfer. It must be a Minimum of 1 digit and a maximum of 10 digits, with spaces not allowed.
Within the transfer reference, you can configure for 2 things:- The elements (G) will be used to generate a unique reference for each payout transaction. You can select between these 4 options:
| Objects | Tokens |
| Invoice Number | Booking ID |
| Customer ID | Issuer ID |
| Customer Name | Issuer Name |
| Object ID | Token ID |
- The Separator (H) field lets you define a character to separate the selected elements
2. Press Save (J) to lock in your settings
Withdraw limits
At PayDocker, we implement withdrawal limits for two key reasons: to manage risk and ensure compliance with our regulatory obligations. You can view the withdrawal limit of your local currency by following these quick steps
1. Click Settings, then Automation
2. Then, select Payout and View free payout threshold
3. You will see the maximum withdrawal threshold for each currency.
The below screenshot is just an example, kindly refer to your acocunt for the most updated limit.