In this article, we will cover how to withdraw your available balance into your company's bank account.
The withdrawal process typically involves you submitting a withdrawal request to us, after which we will process it and send the funds to your designated payout destination. Each withdrawal will take up to 7 working days to process, and there will be a nominal fee per withdrawal. All fees will be transparently displayed within the withdrawal request for your consideration.
There are 3 ways that you can submit a withdrawal request:
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Withdrawal Page
1. Access this page by clicking Balances (1), then Withdrawal (2) in the left panel.
2. On the Withdrawal page, click Withdraw.
3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).
💡 Explanation of the Withdrawal Request Form can be found here.
Overview Page
1. Access this page by clicking Balances (1), then Overview (2) in the left panel.
2. On the Overview page, click Withdraw.
3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).
💡 Explanation of the Withdrawal Request Form can be found here.
Activities Page
1. Access this page by clicking Balances (1), then Activities (2) in the left panel.
2. On the Activities page, click Withdraw.
3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).
💡 Explanation of the Withdrawal Request Form can be found below.
Withdrawal Request Form Explanation
Here's an explanation of the other sections of the form.
| Ref # | Explanation | Reference |
| 1. | Real-time reflection of the funds accessible in a particular currency balance. | |
| 2. |
Fees payable to PayDocker for the withdrawal, if applicable. |
|
| 3. |
The net amount you'll receive after deducting any applicable fees and charges. |
|
| 4. | An estimate of when the funds will arrive in your payout destination. | |
| 5. | The payout destination you provided. |
Setting up Payout Automation
As you can tell, submitting a withdrawal request is an extremely manual process. To streamline and optimise your operations, we would advise to configure this automation. This option will cause all balances for which the user has configured payouts (bank accounts associated with that specific currency) to be automatically subject to automated withdrawal requests from the time zone of the master account.
Here is how you can do so:
Accessing Automation
1. Access the Automation page by clicking on Settings (1), then Automation (2).
2. In Automation (1) settings, click the Payout category (2).
3. There are two options for the user that need to be selected. The first option is manual; if the users select this, no automation will happen. User needs to setup manually the withdrawal requests.
Click the manual checkbox (3).
If the user wants to get the payout automatically, this is the option they must enable. It has two options: it can be set to receive it every day or every week (you must specify which day).
4. In Automation (1) settings, click the Payout category (2).
5. To receive payouts every day, select the automated option (1) and the day (2) option from the dropdown menu.
6. To receive payouts every day, in the same selection, select the automated option week (1) and the day (2) option from the dropdown menu.
7. Click the save button (1) to save all the changes. There's a prompt that says all the changes have been saved (2).
In the event that the system create a withdraw automation and there is not bank account set for that specific currency, there will be an email notification sent to your email.
Please ensure that the email notification settings are the most up to date on your account:
- Notifications for your credited transactions (sales) have been set up and turned on
- Payouts notifications have been activated