Help PayDocker

What you can do hereWhether you have multiple teams managing different platform functions or prefer fewer email notifications, this article will walk you through customizing your notification setti...

What you can do herePayout destination is your bank account. Currently, you can only add one bank account per currency.If you're having trouble adding a payout destination, it might mean that curre...

You can create unique login credentials for each team member and assign different permissions to their accounts. This allows easy and secure access to your company's PayDocker account. How to acces...

If you have received a redemption email but you have not received a code from your partner that has received a code, not to worry. You can simply retrieve this information from your invite link, as...

Firstly, welcome to PayDocker! We are so glad to have you onboard :) To streamline the payment collection process, PayDocker will handle the collection of booking payments. As a result, we have cre...

When there's an error or unauthorized activity related to a Token payment, you can choose to submit a dispute. Once a dispute is received, your partner will receive a dispute notifications and they...

If you run a hotel or accommodation, you can consider yourself a property partner with PayDocker. This article will cover the basic must-dos when starting with PayDocker. Our property partner dashb...

If your top-up is not reflected, it could mean either:  Our system is processing your payment Our system could not process your payment For a complete overview of the top-up process, please refer...

Multiple factors can cause errors in the withdrawal process on our platform. Here are some of the common issues and how you can resolve them: Unable to key in the withdraw amount Issue: Unable to...

In special circumstances, we may request temporary access to your account to troubleshoot on your account. When such situations arises, you will be contacted by the PayDocker support team requestin...