Withdrawing your Balances (Payout)

In this article, we will cover how to withdraw your available balance into your company's bank account. The withdrawal process typically involves you submitting a withdrawal request to us, after which we will process it and send the funds to your designated payout destination. Each withdrawal will take up to 7 working days to process.

A nominal fee will be applied per withdrawal request. All payout fees will be displayed within the withdrawal request for you to consider. 

There will also be a withdrawal limit: Click here to read more.

⚠️ For property accounts, you will need to head into the individual property dashboard to find the settings. 

 There are 3 ways that you can submit a withdrawal request:

• Withdrawal Page
• Overview Page
• Activities Page

There is also an option to set up an automation. 

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Withdrawal Page

1. Access this page by clicking Balances (1), then Withdrawal (2) in the left panel.

2. On the Withdrawal page, click Withdraw.

3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).

💡 Explanation of the Withdrawal Request Form can be found here.

Overview Page

1. Access this page by clicking Balances (1), then Overview (2) in the left panel.

2. On the Overview page, click Withdraw.

3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).

💡 Explanation of the Withdrawal Request Form can be found here.

Activities Page

1. Access this page by clicking Balances (1), then Activities (2) in the left panel.

2. On the Activities page, click Withdraw.

3. On the Withdrawal Request Form, select the desired currency and enter the amount you wish to withdraw (1), then click Payout (2).

💡 Explanation of the Withdrawal Request Form can be found below.

Withdrawal Request Form Explanation

Here's an explanation of the other sections of the form.

Ref #	Explanation	Reference
1.	Real-time reflection of the funds accessible in a particular currency balance.
2.	Fees payable to PayDocker for the withdrawal, if applicable.
3.	The net amount you'll receive after deducting any applicable fees and charges.
4.	An estimate of when the funds will arrive in your payout destination.
5.	The payout destination you provided.

Setting up Payout Automation

As you can tell, submitting a withdrawal request is an extremely manual process. To streamline and optimise your operations, we would advise to configure this automation. This option will automatically create a withdrawal requests for your collected payments.

• Accessing the Automation
• Payout error notification
• Smart Payouts

Accessing the Automation

1. Access the Automation page by clicking on Settings (1), then Automation (2). 

2. In Automation (1) settings, click the Payout category (2).

3. There are two options for the user that need to be selected. The first option is manual; if the users select this, no automation will happen. User needs to setup manually the withdrawal requests. 

Click the manual checkbox (3). 

If the user wants to receive the payout automatically, they must enable this option. There are two options: every day or every week.
 

4. In Automation (1) settings, click the Payout category (2).

5a. To receive payouts every day, select Automatic (1) and the day (2) option from the dropdown menu.

5b. To receive payouts every week, select the automated option week (1) and the day (2) option from the dropdown menu.

6. Click the save button (1) to save all the changes. There's a prompt that says all the changes have been saved (2). 

To Note: No withdrawal request will be created if you have not uploaded your bank information, and you will receive an error message as pictured below.

To learn how to upload your bank information, please refer to this article: Payout destination and management

Please ensure that the email notification settings are the most up-to-date on your account:

• Notifications for your credited transactions (sales) have been set up and turned on
  
• Payouts notifications have been activated
  

Smart payouts

Managing how and when funds are distributed is essential to smooth business operations. With Payouts in PayDocker, you can configure and automate the transfer of funds to vendors, partners, or connected accounts. Set flexible schedules, track payout status, and ensure timely, secure distribution—all from a single, centralized platform.

In this article, we will be going through the following points

1. Accessing Smart Payouts
2. Using Smart Payouts
   • Smart Payout for Tokens and Objects

Accessing Smart Payouts

1. To reach the payout page, first go to settings (1), then press Automation (2)

2. Then, Payout (3) and select Smart Payouts (4)

Using Smart Payouts

1. After selecting Smart Payout (4) you can edit the settings under Manage Smart Payout Settings (6)

Smart Payout for Tokens and Objects

You can also set your Smart Payouts specifically for your Tokens and Objects

Tokens

Object

• Select your desired currency (A).
• You can configure for either Booking (B) or Service (C).
• Option (F) is the choice that will be made if the payout threshold is not met. You can choose when to process the token balance. The options include:
  1. If the free payout threshold is not met, process the available token balance
  2. If the free payout threshold is not met, don't process
     
     ⚠️ Read more about token balances here
• The transfer reference (I) is how to identify the transfer. It must be a Minimum of 1 digit and a maximum of 10 digits, with spaces not allowed. 
  Within the transfer reference, you can configure for 2 things:
   
  • The elements (G) will be used to generate a unique reference for each payout transaction. You can select between these 4 options:

• The Separator (H) field lets you define a character to separate the selected elements

2. Press Save (J) to lock in your settings

Withdraw limits

At PayDocker, we implement withdrawal limits for two key reasons: to manage risk and ensure compliance with our regulatory obligations. These limits help us detect and address any unusual or large-scale withdrawals that could affect our platform's stability. They're also essential for reporting significant transactions, ensuring PayDocker remains safe for everyone to use. 

Here are our withdrawal limits for each currency: