To send money to another business on our platform, you must have a sufficient balance in each currency. This involves injecting funds, which can be done through a local offline transfer or an international wire transfer.
❗️Important: Any and all charges related to the top-up will be borne by you. We strongly recommend using a domestic bank transfer as it is the most cost-effective method.
Each currency available in PayDocker has its own specific bank details that you can use for a domestic transfer (from your local bank) or an international transfer. You may refer to this list for the most up-to-date payment destinations of PayDocker: PayDocker Bank Details.
Our system will take up to 24 hours to process this payment based on the information submitted by you alongside this transfer. To expedite this process, please ensure these steps are in place:
- Include your PayDocker ID in your transfer notes
- To see your PayDocker ID, refer to the top left corner of your dashboard
For this screenshot, the PayDocker ID is PDR9
- To see your PayDocker ID, refer to the top left corner of your dashboard
- Use only your business bank account to make the transfer
In the event that our system cannot recognize the details of your transfers, we may ask you for additional supporting documents (e.g., your remittance advice), which may pose a delay in the top-up process. Once your top-up request is verified, you will see the updates reflected on your account. A payment receipt will also be automatically generated and available for you to access on your account.
How to check on your top-up status
You can check on your top-up status through these steps:
1. Click on Balance, then Top-ups
You will see the details of your top-up payment in your dashboard. Payments that have been successfully processed will be credited.
2. To retrieve your payment receipt, go to Reporting, then Accounting
Then look for transactions labelled Top up and click on the Eye icon
Next, select Download PDF to retrieve your payment receipt in PDF format. You can also choose to share via email by clicking the Share button.