To transact with another business on our platform, you would need to have sufficient balance in each currency. This would involve an injection of funds, which can be done through a local offline transfer. In this article, we will go through the steps regarding how to top up your balances through offline transfer methods.
Accessing the Top-ups in the Balances Page
Access this page by clicking Balances (1), then Top-ups (2) in the left panel.
This is your Top-up dashboard. The top-up dashboard would provide key information at a glance. New top-ups and previously submitted top-ups will be updated here.
❗️Please follow the next steps very carefully to avoid delay for your top-up request
1. To submit a new top-up request, click Add to Balance.
Then, there will be a pop-up appearing:
2. Select the currency you would like to top up (2) - These will be following the currencies you have already opened in your Balance.
- If you have disabled/deleted a balance and would like to re-instate it, we have 2 articles available to provide guidance:
3. There will be more details appearing. There are some details that you would need to input into your bank transfer page. We would recommend you process the transfer to us only from this step onwards.
- Account holder name - PayDocker account name in that country. You should include this in your transfer with the bank
- International bank - PayDocker's bank name
- Payment reference - You should include this in your transfer with the bank
- Amount - How much you want to transfer
- Transfer evidence - After you transfer with the bank, please take a screenshot and upload it onto this top-up request for PayDocker's verification
Once you are done, click Submit.
When your top-up request is verified, you will see the status change to Credited
The payment receipt will also be automatically generated and available for you to access on your account.